Refund policy
RETURN & REFUND POLICY
We want you to be confident ordering from ZEBBEDE.
30-DAY RETURN POLICY
We offer a 30-day return period for eligible items. You have 30 days from receiving your order to contact us and request a return.
For returns under our voluntary 30-day policy, items should be unworn, unused and returned in their original condition where reasonably possible.
To request a return, email:
productionsvisualimages@gmail.com
Please contact us before sending anything back. We will provide the correct return instructions and return address.
UK CANCELLATION RIGHTS
If you are a UK consumer purchasing online, you have statutory cancellation rights for most goods.
You may notify us that you wish to cancel within 14 days of receiving your goods. After notifying us, you normally have a further 14 days to return them.
You may inspect goods in the same way you reasonably could in a shop. If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to reduce the refund where permitted by law.
Nothing in this policy limits your statutory consumer rights.
RETURN SHIPPING
For change-of-mind returns, the customer is responsible for the cost of returning the item unless we agree otherwise.
If an item is faulty, damaged, incorrect or not as described, please contact us and we will arrange an appropriate remedy and cover reasonable return costs where required.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged, defective, incorrect or is not as described, contact us as soon as possible at:
productionsvisualimages@gmail.com
Please include your order number and, where helpful, photographs showing the problem.
We will provide a refund, replacement, repair or other remedy as required by applicable consumer law.
PERSONALISED ITEMS
Products that are genuinely personalised or made specifically to a customer's individual specifications may not qualify for change-of-mind cancellation rights where the law provides an exception.
This does not affect your rights if the item is faulty, damaged, incorrect or not as described.
Standard ZEBBEDE products are not treated as personalised merely because they are produced after an order is placed.
EXCHANGES
If you would like a different size or product, please contact us first.
Where appropriate, the simplest option may be to return the original item and place a new order.
REFUNDS
Once we receive and inspect an eligible return, we will confirm the outcome.
Approved refunds will be sent back to the original payment method.
Where a statutory cancellation right applies, refunds will be made within the time required by applicable law.
Where required, the refund will also include the standard outbound delivery charge originally paid. Additional costs for premium or expedited delivery are not necessarily refundable.
Please remember that banks and payment providers may take additional time to show a refund after it has been issued.
SALE ITEMS
Your statutory rights apply to sale items in the same way as other goods.
CONTACT
Email:
productionsvisualimages@gmail.com
Phone:
07526 125067
ZEBBEDE
United Kingdom